Carpet Cleaner Fulham Privacy Policy

This Privacy Policy explains how Carpet Cleaner Fulham collects, uses, stores, and protects personal data relating to its customers in the Fulham area. It is intended to comply with the UK General Data Protection Regulation and any applicable UK data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Carpet Cleaner Fulham customers in the Fulham area, including individuals and businesses who enquire about, book, or receive our carpet, upholstery, or related cleaning services. Carpet Cleaner Fulham is the data controller for the personal data described in this policy, which means we decide how and why your personal data is processed.

Types of Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details, such as your name, postal address, service address, and any alternative contact person you provide. Communication details, such as your preferred contact method and the content of emails or messages you send to us. Booking and service information, such as dates and times of appointments, details of the property areas to be cleaned, access instructions, and any specific requests or notes you provide in relation to the service. Billing and payment information, such as details required to issue invoices and record payments, and limited payment information where necessary to confirm that a payment has been made. We do not store full card details when you pay via electronic payment methods managed by secure payment processors. Usage and technical data, such as basic information about how you contacted us, for example whether you reached us via our website, an online advert, or by phone.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, via online forms, or in person to request a quotation, make an enquiry, or book a service. We may also collect personal data when you communicate with us to change or cancel bookings, or when you provide feedback about our services.

In some cases, we may receive limited personal data from third parties, for example if a letting agent, landlord, or property manager books our services on your behalf and provides your contact details and service address.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract: We process personal data to provide our cleaning services to you, including handling bookings, carrying out the service, communicating with you about your appointment, and managing payments and invoices. Legal obligation: We may process certain information to comply with legal and regulatory obligations, for example maintaining appropriate business records for tax and accounting purposes. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, and maintaining records of previous work for reference and quality control. Consent: In situations where we rely on consent, for example for certain types of optional marketing communications, we will request your clear and informed consent before processing your data for that purpose. You have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data to manage our relationship with you and to deliver a professional cleaning service. This includes:

Responding to enquiries and providing quotations for our services. Scheduling and confirming appointments, including sending reminders or updates where appropriate. Providing the requested cleaning services at the agreed address. Processing payments, issuing invoices, and managing any billing queries or disputes. Communicating with you about your service, including any follow-up questions or feedback. Maintaining internal records of services provided for operational and administrative purposes. Where permitted, and in line with data protection law, sending you information about our services that may be of interest to you, while always respecting your rights to object or opt out.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with limited categories of third parties where necessary for the purposes set out in this Privacy Policy and where this is supported by an appropriate lawful basis.

Third parties that may act as processors or independent controllers include:

Service providers who assist us with activities such as booking management, accounting, payment processing, and document storage. These providers are required to process your data securely and only on our documented instructions where they act as processors. Professional advisers, such as accountants or legal advisers, where necessary for compliance, legal, or business purposes. Public authorities, regulators, or law enforcement agencies, where we are required to do so by law or in order to protect our rights or the rights of others.

We require all processors who handle personal data on our behalf to implement appropriate technical and organisational measures to protect your data and to comply with data protection law.

International Data Transfers

If any of our service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law. These safeguards may include the use of standard contractual clauses or other lawful transfer mechanisms approved by relevant regulators.

Data Retention

We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain customer records, including basic contact and service information, for a period that allows us to respond to queries, handle complaints, and demonstrate the quality of our services, and as required for tax and accounting obligations. When personal data is no longer needed, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those employees and service providers who need it for business purposes and who are subject to duties of confidentiality, as well as using secure methods for storing and transmitting data wherever reasonably possible.

Your Data Protection Rights

As a data subject, you have certain rights in relation to the personal data we hold about you. Subject to applicable law and certain limitations, these rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used. Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected. Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent in cases where consent is the lawful basis. Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised. Right to object: You have the right to object to processing based on our legitimate interests and to object to direct marketing at any time. Right to data portability: In some cases, you have the right to receive certain personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise any of your rights, you may contact us using the contact methods you normally use for service enquiries. We may need to verify your identity before responding to your request, and we will respond within the time limits set by data protection law.

Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will take effect when the updated policy is made available through our usual communication channels. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle your personal data.