Carpet Cleaner Fulham Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaner Fulham provides professional cleaning services to residential and commercial customers within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings given below:
Customer means the individual, company, or organisation booking or receiving services from Carpet Cleaner Fulham.
Provider, we, or us means Carpet Cleaner Fulham, the cleaning service provider.
Services means carpet, rug, upholstery, mattress, and related cleaning services, as well as any additional cleaning services agreed between the Provider and the Customer.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and the Provider, comprising these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
2.1 The Provider offers professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, and related treatments within the local service area.
2.2 The specific Services to be delivered will be set out in the booking confirmation and may be based on information provided by the Customer regarding the Premises, room sizes, item quantities, and level of soiling.
2.3 The Provider reserves the right to decline work that is unsafe, unsuitable, or outside the scope of its standard services, including where access, health, or safety concerns arise.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Provider’s chosen communication channels and are accepted at the Provider’s discretion.
3.2 A booking is only confirmed when the Provider issues explicit confirmation, which may include the date, time, location, and description of the Services to be carried out, as well as any applicable charges.
3.3 The Customer is responsible for providing accurate information when requesting a booking, including access details, parking availability, property type, approximate sizes of areas or items, and any known issues such as heavy soiling, stains, pet odours, or water damage.
3.4 The Provider may amend the quoted price if the information provided by the Customer is incomplete or inaccurate or if the actual condition of the Premises or items to be cleaned materially differs from that described at the time of booking.
3.5 Any requested changes to bookings, including time or date amendments, are subject to availability and must be agreed in advance by the Provider.
4. Access, Parking, and Preparation
4.1 The Customer shall ensure that the Provider has safe and reasonable access to the Premises at the agreed time, including access to electricity, hot water, and, where required, suitable parking for the Provider’s vehicle and equipment.
4.2 Any parking charges, permits, or congestion charges reasonably incurred in providing the Services may be added to the final invoice and are payable by the Customer.
4.3 The Customer is responsible for moving small and fragile items from the areas to be cleaned and for securing valuables and breakables. Unless agreed otherwise, the Provider does not move heavy furniture, electrical equipment, or large items.
4.4 The Customer shall inform the Provider of any existing damage, defects, or particular sensitivities in carpets, flooring, upholstery, or furnishings prior to the commencement of the Services.
5. Prices and Payment Terms
5.1 Prices are provided based on the information supplied by the Customer and may be given as a fixed quote or an estimate. All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as indicated by the Provider.
5.2 The Provider reserves the right to revise the agreed price if the scope of work changes, if additional Services are requested, or if the actual condition of the items or areas to be cleaned is significantly worse than indicated.
5.3 Payment is due in full on completion of the Services unless alternative arrangements have been agreed in advance in writing. For certain bookings, the Provider may require part or full payment in advance or a deposit to secure the booking.
5.4 The Provider accepts payment via methods notified to the Customer, which may include card payment, bank transfer, or other accepted payment options. Cash may be accepted at the Provider’s discretion.
5.5 If payment is not received when due, the Provider reserves the right to charge reasonable late payment interest and administrative fees and may withhold further services until all outstanding sums are settled.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving notice to the Provider. Cancellation rights are subject to the time of notice given prior to the scheduled appointment.
6.2 Where the Customer cancels or reschedules with adequate notice, as specified by the Provider, no cancellation fee may be charged. Where short-notice cancellation or rescheduling occurs, the Provider reserves the right to charge a reasonable fee to cover administrative and lost booking costs.
6.3 In the event that the Provider is unable to attend a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, equipment failure, or transport disruption, the Provider will endeavour to notify the Customer as soon as practicable and will offer an alternative appointment. The Provider shall not be liable for any consequential loss arising from such rescheduling or cancellation.
6.4 If the Customer fails to provide access to the Premises at the agreed time or if the Provider is unable to commence work due to factors within the Customer’s control, this may be treated as a late cancellation and a fee may be applied.
7. Customer Obligations
7.1 The Customer shall provide accurate information and comply with all reasonable instructions given by the Provider for the safe and effective delivery of the Services.
7.2 The Customer shall ensure that children, pets, and other occupants are kept away from equipment, chemicals, and treated areas during and immediately after the cleaning process as advised by the Provider.
7.3 The Customer shall not, without the Provider’s prior agreement, use any additional cleaning chemicals or treatments on the items or surfaces to be cleaned before the scheduled appointment where this may affect the results or cause adverse reactions.
8. Service Standards and Limitations
8.1 The Provider will perform the Services with reasonable care and skill, in accordance with generally accepted professional cleaning standards.
8.2 While the Provider will use appropriate methods and products to treat stains and heavy soiling, stain and odour removal cannot be guaranteed. Results may vary depending on the type, age, and cause of the stain, previous cleaning attempts, and material composition.
8.3 Drying times for carpets and upholstery will vary depending on ventilation, temperature, humidity, and material. The Provider may provide indicative drying time guidance but cannot guarantee specific drying periods.
8.4 The Provider is not responsible for pre-existing conditions, latent defects, loose fittings, frayed edges, colour fading, shrinkage from previous cleaning, or damage due to the age or condition of the fibres, backing, or construction of carpets and upholstery.
9. Liability
9.1 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
9.2 Subject to the above, the Provider’s total liability arising under or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid or payable by the Customer for the specific Services giving rise to the claim.
9.3 The Provider shall not be liable for loss of profit, loss of revenue, loss of business, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the provision of the Services.
9.4 The Customer must notify the Provider in writing of any alleged damage or dissatisfaction with the Services within a reasonable time and, in any event, no later than 48 hours from completion of the work. The Provider shall be given a reasonable opportunity to inspect and, where appropriate, rectify any issues.
9.5 The Provider shall not be liable for any damage or deterioration occurring after completion of the Services due to improper use, lack of ventilation, spillage, accidents, or failure by the Customer to follow aftercare advice.
10. Waste Handling and Environmental Compliance
10.1 The Provider will manage waste water, chemical residues, and other by-products of the cleaning process in accordance with applicable waste regulations and industry good practice.
10.2 The Customer shall not request or require the Provider to dispose of hazardous, prohibited, or controlled waste in breach of environmental or local authority regulations.
10.3 Where applicable, the Provider will only dispose of waste in appropriate drains or designated disposal points and will not be responsible for any issues arising from defective or blocked drainage systems at the Premises.
10.4 If the Services generate waste that must be removed from the Premises and disposed of off-site, the Provider may charge additional fees for handling, transport, and lawful disposal, which will be communicated to the Customer where relevant.
11. Insurance
11.1 The Provider maintains appropriate insurance cover as required for the nature of the Services offered.
11.2 Provision of insurance does not extend or increase the Provider’s liability beyond the terms set out in this Agreement. Any claims potentially covered by insurance must be made promptly and in accordance with the notification requirements above.
12. Complaints and Service Issues
12.1 The Provider aims to deliver a professional and reliable service. If the Customer is dissatisfied, they should raise the issue as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 Complaints should include clear details of the concern, the date of service, and any supporting information to assist the Provider in reviewing the matter.
12.3 Where a complaint is upheld, the Provider may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy, subject to the limitations of liability set out in these Terms and Conditions.
13. Privacy and Data
13.1 The Provider may collect and use personal data from Customers for the purposes of handling enquiries, processing bookings, delivering Services, managing accounts, and complying with legal obligations.
13.2 The Provider will handle personal data in a lawful and secure manner and will not sell Customer data to third parties. Limited sharing of necessary information may occur with service providers such as payment processors or insurers, where required to perform the Services.
14. Amendments to Terms
14.1 The Provider reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and, where reasonable, to ongoing Agreements after notification.
14.2 Continued use of the Services after such changes have been communicated shall constitute acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 No failure or delay by the Provider in exercising any right or remedy shall operate as a waiver of that right or remedy.
16.3 The Agreement is between the Provider and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, arrangements, or understandings.
